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  • What is Hmong Banners all about?
    We established Hmong Banners with the purpose of crafting funeral banners specifically for the Hmong community. Our aim was to provide a meaningful way to honor and commemorate the journey of your loved ones to the afterlife.
  • What products do you offer?
    Our offerings include both personalized and fixed design funeral banners. Whether you seek a personalized tribute or a fixed design that embodies the essence of the Hmong tradition, we are here to honor your loved ones with utmost care and reverence.
  • How many images do I need to send you for the personalized banners?
    Please email us 3 to 4 different pictures of your loved one.
  • Am I able to add/change the number of cows on the banner?
    Certainly! We can add the desired number of cows on the banner for you. The maximum limit is four cows. Feel free to share your preferences, and we’ll create a personalized design that honors your loved one.
  • Am I able to add additional people to the banner?
    This is a feature we would love to add in the near future as we continue to evolve!
  • How does Hmong Banners design its banners?
    We take pride in our design process, which incorporates a combination of software such as Adobe Photoshop and generative AI to create unique and eye-catching banners. Our team of designers utilizes these tools to bring our clients' visions to life, ensuring high-quality and personalized designs for each and every banner. This approach allows us to offer a wide range of creative options while maintaining the utmost attention to detail and precision in our designs.
  • Can I make special requests for the banner?
    While we cannot guarantee special requests, please feel free to email us at info@hmongbanners.com for any additional information or inquiries.
  • Will there be additional fees for special requests on the banner?
    Yes. Our team invests additional time in personalizing your loved one’s banner, which is why we do charge for special requests. Before we begin making changes to your banner, you will be notified of any additional fees. Upon receipt of payment, we will promptly commence work on your banner. It’s important to keep in mind that special requests may extend the time frame for receiving your personalized banner.
  • How do I contact customer service/support?
    For inquiries or assistance, feel free to email us at info@hmongbanners.com or send us a message on our Facebook page. We’re here to assist you!
  • What payment methods do you accept?
    We gladly accept payments through Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and many others. Feel free to choose the method that suits you best!
  • Can I cancel my order?
    Once an order is placed, it cannot be cancelled.
  • Will I receive information about my order once I place it?
    Upon placing an order, you will promptly receive an email confirmation. For those ordering a personalized banner, we take an additional step: providing a proof of the image for your approval before finalizing the order. Your satisfaction is our priority!
  • How much is shipping cost?
    We currently provide free shipping to all our valued customers.
  • How long does shipping take?
    For personalized banner orders, our goal is to ship out your order within 2-3 business days once we receive your final approval for the personalized banner. For fixed design banner orders, we aim to ship out your order within 2-3 business days. However, please note that standard shipping may take 5-7 business days.
  • Will I receive tracking information?
    You will receive tracking information from our partner printing company.
  • What is the return policy for products purchased at Hmong Banners?
    Unfortunately, we do not accept returns. As a small business specializing in personalized banners, each product is carefully tailored to the specific needs and requirements of our customers. Due to the personalized and one-of-a-kind nature of our products, we are unable to accept returns. We recommend thoroughly reviewing and confirming your order before finalizing the purchase to ensure the accuracy and quality of the personalized products. If you have any concerns or issues with your order, please don't hesitate to reach out to our customer service team, and we will strive to resolve any discrepancies or address any concerns to the best of our ability. Thank you for understanding our return policy as we continue to provide high-quality, personalized banner solutions to our valued customers.
  • Will the physical banners from Hmong Banners have watermarks or logos on them?
    No. The physical banner that you receive will not have any watermarks or logos on it. We understand the importance of delivering a professional and clean product to our customers, so rest assured that your banner will be free of any additional markings. Our focus is to provide high-quality and custom-designed banners that meet your specific needs, without any unnecessary distractions or branding.
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